Frequently Asked Questions
Everything you need to know about shopping with Oasis.
What is your standard shipping timeline?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
How can I find my perfect size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the best fit.
Are your materials sustainably sourced?
At Oasis, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.